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/ PRIVACY POLICY

Last Updated: 7 October 2026

This Privacy Policy explains what personal data MARQ Indore (“MARQ”, “we”, “us”), operated by Taikun Entertainment, collects when you use our website www.marqindore.in, why we collect it, who we share it with, how long we keep it and the choices you have. If you also use the MARQ mobile app, the MARQ App Privacy Policy covers the app. By using the website you agree to this policy.

1. Information we collect

  • Account details: your name, mobile number and, if you choose, email address. You sign in with a one-time code or a password; passwords are stored only as a one-way hash.
  • Optional profile details: date of birth, anniversary, city and music preferences, used to personalise offers and mark special occasions.
  • Bookings, entry passes and orders: reservation and ticket details, the guest names and numbers you book for, bills and offers you use.
  • Messages to us: your name, phone number, email address and message when you use the contact form or write to us.
  • Photos and face data: only if you use the optional My Photos service — see section 2.
  • Technical and usage data: IP address, browser and device type, pages visited, and the page that referred you, collected through cookies and analytics tools (section 4).

2. My Photos & face matching (optional)

Our photographers capture club nights. My Photos lets you see only the event photos you appear in. It is entirely optional and works only after you give explicit consent by ticking the consent box when you add a photo.

  • What we collect: the reference photo(s) you add (a selfie, or a photo of a person you came with) and a mathematical face template created from them. A face template is biometric data.
  • How it works: the face template is compared with the faces in MARQ event photos using Amazon Rekognition, operated by Amazon Web Services on our behalf. Photos that match appear in your My Photos, and only you can see them after signing in.
  • Where photos are kept: event photos and reference photos are stored in private storage (Google Drive or Cloudflare R2). They have no public link.
  • What we never do: we never sell face data, use it for advertising, use it to identify you anywhere other than MARQ event photos, or share it with anyone except the service provider that performs the matching.
  • Adding other people: only add someone else’s photo if they have agreed to it.
  • Removing it: you can remove a person from My Photos at any time. This permanently deletes their reference photos and face templates. Deleting your account removes all of them.
  • Photos taken at the venue: if you appear in a MARQ event photo and would like it removed, email taikunentertainmentindore@gmail.com and we will take it down.

3. How we use your information

  • To create and secure your account and sign you in with one-time codes.
  • To take reservations, sell entry passes, process payments and check you in at the venue.
  • To send confirmations, one-time codes and service messages by WhatsApp, SMS or email.
  • To respond to your enquiries and manage guest lists.
  • To show you your event photos through My Photos, if you opt in.
  • To understand how the website is used and improve it, and to measure our advertising.
  • To prevent fraud and misuse, and to meet our legal, tax and accounting obligations.

4. Cookies, analytics and similar technologies

The website uses two kinds of browser storage:

  • Essential: your browser’s local or session storage keeps you signed in and remembers simple choices. Without it, sign-in does not work.
  • Analytics and advertising measurement: Google Analytics and the Meta (Facebook) Pixel. They set cookies or identifiers and send usage data (such as pages viewed, device information and IP address) to Google and Meta so that we can see how the site is used and measure our ads.

You can block or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics opt-out add-on and manage Meta ad settings at facebook.com/adpreferences. Blocking storage may stop you staying signed in.

5. Who we share it with

We do not sell or rent your personal data. We share it only with service providers that run parts of MARQ for us, under terms that limit their use of it, and with authorities when the law requires it.

  • Razorpay — payment processing, when online payment is available. Your card, UPI or bank details are entered with Razorpay and are never stored by MARQ.
  • Amazon Web Services (Rekognition) — face matching for My Photos (opt-in only).
  • Google Drive, Google Sheets and Cloudflare R2 — private storage of event and reference photos, and event guest-list records.
  • MongoDB Atlas — database hosting.
  • Vercel — website hosting and storage of public website images.
  • WhatsApp messaging and email providers (for example Resend) — delivering one-time codes, confirmations and service messages.
  • Google Analytics and Meta — website analytics and advertising measurement (section 4).

Some providers process data outside India. When they do, it is protected by their security commitments and contractual safeguards.

6. How long we keep it

  • Account and profile data: for as long as your account is active.
  • Face templates and reference photos: until you remove the person from My Photos or delete your account.
  • One-time codes: expire within minutes and are not reused.
  • Contact-form messages: for as long as needed to answer you and keep a record of the enquiry.
  • Bookings, bills and payment records: for the period required by Indian tax and accounting law, even after account deletion. After deletion they are no longer linked to your profile.

7. Security

All traffic between your browser and our servers is encrypted with HTTPS. Passwords are stored only as one-way hashes, photos are kept in private storage, and staff access is protected by role-based permissions and audit logs, with two-factor authentication available to staff. No system is perfectly secure, but we work to protect your data and will notify you and the authorities of a breach as the law requires.

8. Your rights & choices

Under India’s Digital Personal Data Protection Act, 2023 you can:

  • See and correct your details in your account.
  • Withdraw consent at any time, for example by removing people from My Photos or by asking us to stop messages.
  • Ask for a summary of the data we hold about you, or ask us to correct or erase it.
  • Raise a grievance with us (section 11) and, if it is not resolved, with the Data Protection Board of India.

Deleting your account: sign in and use Delete my account on your account page, or see how to delete your account. You can also email taikunentertainmentindore@gmail.com from your registered email or mention your registered mobile number, and we will delete it within 30 days. Deletion removes your profile, face templates, reference photos and uploads.

9. Age requirement

MARQ is a nightlife venue. Our website and services are intended for adults aged 18 and over, and entry to the venue is only for guests aged 21 and above with a valid government photo ID. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

10. Third-party links and changes

Our website may link to other websites (for example Instagram and Facebook). We are not responsible for their privacy practices. We may update this policy from time to time; we will change the “Last Updated” date above, and for significant changes we will notify you before they take effect.

11. Contact us & grievances

For privacy questions, data requests or grievances, contact the Grievance Officer, MARQ Indore:

We aim to acknowledge requests within 7 days and to resolve them within 30 days.