Last Updated: 7 October 2026

This policy explains how cancellations and refunds work for online table reservations, entry passes and any other purchase you make from MARQ Indore (“MARQ”), operated by Taikun Entertainment, through our website or app. It applies whenever you pay us online. Please read it before you pay.

1. Confirmed bookings and passes are final

A reservation or entry pass is confirmed only after payment is received. Because we hold a table or place for you and turn other guests away, a confirmed booking or pass cannot be cancelled or refunded by the guest. The advance you pay forms part of the table price; it is not an extra charge.

2. When you will get a refund

• We cancel an event or your booking: if MARQ cancels an event, or cancels your booking or pass, you will receive a full refund of what you paid for it.
• We cannot honour your booking: for example the venue is closed, or the table you booked is not available and you do not accept the alternative we offer.
• Duplicate or incorrect charge: if you are charged twice for the same booking, or an amount different from the price shown, we will refund the difference.
• Payment taken but no booking confirmed: see section 4.

A change of date is not guaranteed; it may be possible at our discretion if you contact us well before the event.

3. When a refund is not available

• You change your mind, or cannot attend, after the booking or pass is confirmed.
• You arrive late, or after the table has been released.
• Entry is refused or withdrawn because of our house rules — for example you are under 21 or cannot show valid government photo ID, you are visibly intoxicated, you do not meet the dress code, or you behave in a disorderly or inappropriate way.
• The line-up, timings or programme of an event change. Artists and schedules may change without notice.

4. Failed or pending payments

If money was debited but you did not receive a booking or pass confirmation, do not pay again. Banks usually reverse such amounts to the original payment method automatically within 5–7 working days. If that does not happen, contact us with your payment reference and mobile number and we will check it and refund or confirm your booking.

5. How refunds are paid

• Approved refunds are paid to the original payment method (card, UPI or bank account) through our payment partner, Razorpay.
• We process an approved refund within 7 working days. Your bank or card issuer may then take 5–7 working days to show it in your account.
• We cannot refund to a different account or in cash.

6. How to ask us

Email taikunentertainmentindore@gmail.com or call / WhatsApp +91 78742 80000 with your ticket or booking number, the mobile number used for the booking and the reason. We aim to reply within 7 days.

Venue address: MARQ Indore, Ground Floor, Skye Corporate Park, G-4, G-5, G-6, AB Road, opp. Shalimar Township, Vijay Nagar, Indore, Madhya Pradesh 452010, India